Effective Date: December 1st, 2017

At VIVARRA, we respect your privacy and value our business relationship with you. As such, we would like to share the following privacy policy. This policy applies to all information collected and submitted, both anonymous and personal, through our website (, hereinafter referred to as "website"), and our mobile applications (hereinafter referred to as our “apps”).

Our apps and our website can be used to share information about you, at your choosing, with VIVARRA Interactive Inc. (hereinafter referred to as "VIVARRA"). This Privacy Statement applies to information collected and used by VIVARRA.

We specialize in Augmented Reality applications, hereinafter referred to as “AR.”

Scope and Application

This privacy policy (the "Privacy Policy") is an explanation of the policies in relation to personal data collection from users of our apps and our website. We take privacy of our website and app users seriously and all information we obtain, retain and process will be in accordance with the applicable law. By using our apps and/or our website, you consent to the collection and use of your personal data by us for the purposes authorised and for any other purpose whatsoever, which is reasonably necessary for the provision of the proper administration of our relationship with you and VIVARRA. We respect your right to privacy and to control your personal information and preferences with regards to privacy; as you visit the different sections of our apps or our website, you may encounter forms that enable you to share personal information with us. At no time will you be required to share such information, and will always be required to opt-in to such actions.

What this document tells you

When you use our apps, websites, APIs, tools and any other services we may make available, you will share some information with us. When we talk about our “apps" or "service", we mean all the websites, APIs, tools and other services.

This policy is designed to explain to you what information about you VIVARRA collects in providing service, how that information is used and shared and how you can control what happens with that information.

Anonymous Information collected via our website

We use Google Analytics to collect anonymous information about our website visitors through the use of cookies. Cookies are small files stored on your computer that collect data, such as your computer's IP address, and transmit it back to Google.

The data collected is used to make website improvements, to help provide customized browsing experiences, to be more responsive to your needs or interests, and to guide our marketing and advertising efforts. It is possible for you to disable or delete cookies at any time. Google provides a browser plugin that will prevent your data from being used by Analytics:

We also use third-party tools to record some of the visits to our website. The anonymous data collected includes information about mouse movements, scrolling, clicks and keystrokes and is transmitted to the third party service provider. We use this information in the same manner as the data collected for Google Analytics, as mentioned above. You can opt-out of these recordings by visiting the following page:

At times, we make use of "remarketing pixels" provided by third party vendors. These pixels use cookies that collect anonymous data which gets used to display personalized advertising when you visit sites that are part of the third-party vendor’s advertising networks. In other words, after you visit our website at least once, you might see some of our advertisements on other websites. It is possible to opt-out of remarketing. If you are in Canada, please visit, in the United States see and in Europe go to

Information You Provide to Us

When you use our apps or visit our website, we may receive personal information about you which you choose to give us. For example, when you request more information or ask us a question, we ask for your basic contact information: name, phone number, email address and, in the case of requesting a product sample or placing an order, mailing address.

The information that you choose to submit is transmitted to a third-party CRM (Customer Relationship Management) system where it is then saved to a database. The CRM enables us to use this information to respond appropriately to your questions, provide you with requested marketing materials, process your orders, streamline our marketing efforts, and ensure you have the best possible experience as a potential or existing customer of VIVARRA. We also use these forms to build our email marketing lists and your email may be added to these lists depending on your opt-in/out choices and your country of residence. All our email campaigns include simple-to-use unsubscribe links that enable you to opt-out of any and/or all future email communications. If you have questions about, would like to access, or need to update your personal information, please contact us. We make reasonable efforts to ensure that the information we hold about you is accurate, complete, and current, but we do rely on you to inform us of any changes to your personal information.

Information we collect through your use of our services

When you use our product, we collect information about you in the following general categories:

  1. Location Information: You may encounter the request for Location permission the first time you initiate our apps. If you opt in, the app will collect and send precise location data to VIVARRA’s servers. We use that data to personalise your experience and AR content.
  2. Camera Information: You’ll see the request for Camera permission the first time you initiate our apps. Enabling camera will let you experience the AR content in your real environment. If you opt out, you will miss out on the fun of experiencing the AR content. Our apps do not have access to existing photos or videos stored on your device, but may allow you to take new photos/video from within the application.
  3. Device Information: When you interact with the Services, we collect server logs, which may include information like device OS details, access dates and times, app features or pages viewed, app crashes and other system activity, type of devices, third-party site or service you were using before interacting with our Services.
  4. Contact information: You may encounter a request for Contact information if you choose to contact us with questions, to request product samples, literature or more information about our general products and services. VIVARRA will not sell, rent or license contact information to any third-party. We reserve the right to share your contact information with authorized third-party representatives of our products or services, when sharing your information helps to get you the information you have requested. For example, if we have sales partner or distributor in your region, we may provide your contact information to them to respond to your request on our behalf.
  5. Social Media: As you use our apps, you may encounter opportunities to connect to your social media accounts such as Facebook or Instagram. These are opt-in features and available to make social sharing easier for you, if you wish to utilize the feature.
  6. Push notifications: Our apps may request permission to send you “push notifications.” This is an opt-in feature that allows VIVARRA and authorized providers of our technology (for example a dental or medical clinic) to send messages to their pool of users. Messages may be general in nature – for example a change in business hours or an invitation to an upcoming function - or user-specific, such as an appointment reminder.

How we use your information

Personal information collected may be used for, but not limited:

  1. Delivery of relevant content to the users of our apps;
  2. Delivery of AR content that is appropriate for the location and estimated age of the user; (see below)
  3. Contact you regarding information you’ve requested;
  4. Alert you of any updates or winnings from promotions you’ve entered or expressed interest in;
  5. Respond to comments and questions;
  6. Transfer your details to relevant third parties as reasonably required for the operation of a promotion, ease of use of the application, and operation of our business;
  7. Disclose to the government and associated organizations as required by law should the need arise, and;
  8. Deliver our service and product to you without limitation.

Where there is no objection on your part we may contact you occasionally to let you know about other products and services, which may be of interest to you. If you change your mind and wish to not receive these correspondences, please email us at

Disclosure of your personal data

Where a transaction, purchase or sale of subsidiaries or businesses, or wherein a large portion or all of our assets are acquired, the data collected and transferred will generally include customer information. To the extent permitted by the conditions of the agreement any such transfer will be conditional and subject to the restrictions on its use as set out in the Privacy notice pre-existing the transfer.

Restrictions for children under the age of 13

VIVARRA specializes in developing applications and content for kids. As such, we recognize that children under the age of 13 are likely to interact with our technologies. We do not make it a practice of collecting personal information from anyone under the age of 13 and take the following steps to minimize the information that can be provided in our mobile apps when kids are likely users:

  1. To deliver age-relevant content in our mobile apps, we sometimes collect the birth month and year of our users, allowing us to estimate their current age. We do not collect birthdates.
  2. We sometimes collect the first name of our users, which allows us to deliver personalized messages. We do not collect family (last), or middle names.

The above practices are an effort to deliver the most engaging experience possible, while at the same time maintaining the personal information we may collect from our users to the minimum required.

Our website, and other applications not designed specially for kids, may allow for more personal information to be transmitted.

No one under the age of 13 may provide personal information through our apps or our website. We do not knowingly collect personal information from children under 13. If you are under 13, do not provide any information to VIVARRA without permission from a parent or guardian. If we learn we have received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at


This Privacy Policy will be exclusively governed by and construed in accordance with the laws of Alberta, Canada whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Changes to our policy

Technology is changing quickly, and we are always looking for ways to further enhance the effectiveness of our websites and our relationships with our clients. VIVARRA reserves all rights to make changes to this Privacy Policy at any time, without prior notice by posting new terms and revisions herein the Privacy Policy section of the our apps or website. If you regularly use our apps or website, you should review this section regularly for updates and amendments as you will be deemed to have accepted and understood all changes herein to the Privacy Policy. Please note that our apps and website may provide access via links to other websites. VIVARRA is not responsible for the privacy practices of such other websites.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Statement, please contact us at, or write us at:

VIVARRA Interactive Inc.
Unit 1, 6204 29 St SE,
Calgary, AB T2C 1W3